glamaCo Privacy Policy

This privacy policy contains the practices including the information we collect, what we do with it and how you can change your information.

The glamaCo brand is owned and operated by glamaCo Australia Pty Ltd ABN:19069802811 controlling the interests of the website glamaCo.com.au and glamaCo stores.

glamaCo may change this privacy policy by updating this page. We recommend you frequently check this page to view the most current glamaCo privacy policy.

General Privacy Information

glamaCo takes reasonable processes to protect your personal information once it is in our possession, however we cannot guarantee the security of any information you transmit to us before it reaches us, and this is done so at your own risk.

Remember, you are solely responsible for maintaining the secrecy of your sign in ID, password, account information and personal information.

Publicly disclosing information whether it be personal or not, on any public website interactive service such as blogs, reviews and product recommendations can be collected, claimed and/or used to send unsolicited messages by other parties not under the control of glamaCo.

Additionally, please don't submit any information on public website interactive service that you don't want the whole world to know!

Links to Other Websites

glamaCo.com.au may contain links to other websites.

Once you have selected these links to leave our website, glamaCo does not have any control over these other websites, nor can glamaCo be responsible for your privacy of any personal information provided whilst visiting these websites as these websites do not fall under the protection of the glamaCo privacy policy.

The glamaCo privacy policy only addresses activities from glamaCo.com.au servers and/or glamaCo stores and does not cover the privacy policies of other websites or stores which we do not control, or of companies that glamaCo does not own, or of third party partners, advertisers, service providers or the actions of people that glamaCo does not employ, manage or control.

It is highly recommended that you refer to the privacy policy of any website or store you visit. This includes social media websites such as, and not limited to Facebook, Twitter, YouTube, Pinterest, Google+ or Instagram.

What We Collect and What We Do With It

glamaCo collects personal information by which you can be identified when using glamaCo.com.au or glamaCo stores. Whether you choose to give glamaCo.com.au or glamaCo stores personal information is completely up to you.

Please note that if you do withhold certain information, it is likely that you will not be able to use some of our services and/or order and/or sign up.

When you sign up, order or utilise the guest check out on glamaCo.com.au or glamaCo stores (including in person, by email, phone and online) Your personal information will be added to our database and may be used by glamaCo on an ongoing basis for the purpose of marketing communications, which will include our regular email newsletter that includes new products and offers.

The personal information glamaCo may collect includes:

  • Your name,
  • Delivery and billing address,
  • Email address,
  • Contact number,
  • Product wish lists,
  • Transaction details,
  • Enquiry details,
  • Business name (applicable to glamaCo Trade Program sign up),
  • Hair or beauty trade qualification (applicable to glamaCo Trade Program sign up).

This personal information allows glamaCo amongst other items to:

  • Complete an order or enquiry,
  • Communicate transactional and delivery information required to service an order or enquiry,
  • To provide and administer operations, products, services and enquires,
  • Process payments, exchanges and refunds,
  • Maintain and update records,
  • Complete Registrations,
  • Verify warranty information and registrations,
  • Verify your identity,
  • Conduct marketing campaigns,
  • Conduct surveys to provide your feedback,
  • Run competitions,
  • Understand your requirements better and Improve and personalise the glamaCo experience,
  • Educate and manage our team,
  • Protect our lawful interests,
  • And to facilitate any potential acquisitions or acquisitions of our business.

This personal information may be exchanged with our related companies and with our third party partners located in Australia, USA, and other countries to assist us with:

  • Payment systems and services,
  • Data systems and processing services,
  • General information technology services,
  • Archival and document management services,
  • Auditing services,
  • Accounting services,
  • Legal services,
  • Business consulting services,
  • Education services,
  • Banking services,
  • Delivery and mail services,
  • Insurance services,
  • Data analysis services,
  • Website analysis services,
  • Research services,
  • Marketing services,
  • Website and customised content services,
  • Other Services.

Newsletter and Marketing Communication

glamaCo provides free newsletters to distribute glamaCo content. Your personal information may be used by glamaCo on an ongoing basis for the purpose of marketing communications including new products and offers unless you opt out or we are prevented by law.

For example, when you sign up, order or utilise the guest check out, your personal information will be added to our database and may be used by glamaCo on an ongoing basis for the purpose of marketing communications including new products and offers.

You may elect to stop receiving marketing communications at any time by following the simple unsubscribe or opt-out instructions on any communications you receive or alternatively by contacting our Customer Service help@glamaco.com.au with your specific request.

Competition Participation

Occasionally, glamaCo will request visitor participation in Competitions. It is entirely optional to participate, and is not compulsory when entering or using our website or stores.

Whilst many competitions are hosted and controlled by glamaCo, there are times in which a third party competition sponsor will host and collect personal information. It is highly recommended that you refer to the privacy policy of any competition sponsor.

Survey Participation

Occasionally, glamaCo will request your valued feedback in surveys. It is entirely optional to participate, and is not compulsory when entering or using our website or stores.

Changing Your Personal Information

Please note that in all cases to access or change any personal information, you will be required to submit a valid sign in ID and password for authentication before any changes can be made. If you are denied to access or change any personal information, we will provide a reason why.

You may elect to stop receiving marketing communications at any time by following the simple unsubscribe or opt-out instructions on any communications you receive or alternatively by contacting our Customer Service help@glamaco.com.au with your specific request.

If you wish to change your account or password you can do so by signing in to the glamaCo.com.au My Account page and following the simple instructions.

If you have forgotten your password, you may reset your password by visiting the glamaCo.com.au sign in page and follow the simple instructions required to request a password reset.

glamaCo does not utilise the services of telemarketers or call centres, however you may receive a call from our customer service team regarding any account changes, sign up issues, order issues or to validate data where required.

Cookies

glamaCo uses Google Analytics, a web analytics service provided by Google. This service analyses how visitors interact with our website and will set cookies for this website.

Cookies work by assigning a unique number to the visitor that has no meaning outside the assigning site. A cookie can't read data off your hard disk drive or read cookie files created by other sites.

When you visit glamaCo.com.au, our servers will automatically record information that your browser sends whenever you visit a website. This data may include:

  • Your computer's IP address
  • Your browser type
  • The pages you visit on the glamaCo website.
  • The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. It can also tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. The only personal information a cookie can contain is information you supply yourself.

These cookies will be either named '__utma' and/or '__utmz' and store information anonymously and report website interaction without identifying visitors individually.

Visitors may refuse the use of cookies by selecting the appropriate settings on their browser, however please note that if you do this, you may not be able to use the full functionality of this website. Please refer to the Google Analytics Privacy Notice located at http://www.google.com/policies/technologies/ for more information about tracking cookies for Google Analytics.

Security

glamaCo is committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

glamaCo utilises a variety of security measures to maintain the safety of your personal information. All member information is secured and is only accessible by a limited number of glamaCo staff that have special access rights.

glamaCo does not store credit card payment information by any means whether it be electronically or otherwise.

glamaCo uses 256 bit SSL (secure sockets layer) encryption technology when processing your financial details.

Remember, you are solely responsible for maintaining the secrecy of your sign in ID, password, account information and personal information.

Email Disclaimer

If you have received an email in error, you must immediately notify us and destroy the email and any attachments and destroy any copies of the email and attachments. This document may contain intellectual property which is owned by us. Intellectual Property includes past, present or future intellectual property rights (including rights to use or allow others to use) in or connected with copyright, trade or service marks, trade names, designs, patents, confidential information, know how, trade secrets and rights of action connected to them. No-one including the recipient of this document may, without our consent, infringe on, harm or contest the validity, ownership or registration of that intellectual property, prevent or interfere with the use or registration of the intellectual property by us or register the Intellectual Property with any register or person in Australia or elsewhere in the world. This document may also contain confidential information including in connection with us, our businesses, products manufactured by us, manufacturing and distribution formats, operations, procedures and facilities including formulae, methods or techniques used to make products manufactured by us, know-how and trade secrets, pricing and other details of products manufactured by us. No copying or distribution of the confidential information by any person is permitted without our consent. Further, if we instruct you to do so for any reason, you must destroy this email and any attachments and destroy any copies of the email and attachments.

Questions about This Policy

The glamaCo privacy policy is not intended to limit our obligations or handling of personal information under the privacy act and other applicable laws. Our goal is that the glamaCo privacy policy continually meets all legal requirements in order to maintain your privacy. Additionally, glamaCo will provide relevant personal information If required by law to do so.

If you have any questions about the glamaCo privacy policy, or are not satisfied with the way in which we handle your enquiry or complaint, or if you believe that your privacy has been breached by glamaCo please don't hesitate to contact us at:

help@glamaco.com.au

Or

Attention to: glamaCo Privacy Officer
glamaCo Australia Pty Ltd
307 Dawson Parade
Arana Hills QLD 4054
Australia

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